All public sector organisations can access storage, scanning, shredding and disposal services. Also provides support with NHS clinic preparation and transition to digital solutions through digital workflow and cloud.
Agreement number: RM6346
Start date: 05/03/2026
End date: 04/03/2030
Regulation: PA2023
Agreement type: Closed Framework
Available for: Central government Charities Education Health Local authority Blue light (police, fire, ambulance, search and rescue) Devolved administrations
This is a UK wide agreement which replaces RM6175 Records Information Management, Digital Solutions and Associated Services.
The main services include:
This agreement will run for 4 years. A customer’s call off can be up to 7 years. All 4 lots expire on 4 March 2030.
Products and services that are out of scope include:
If you need any of these services, use RM6361 Multifunctional Devices, GovPrint Hardware, Managed Print Provision and Digital.
You can buy services under this agreement in 2 ways:
Review the lot descriptions and choose the lot that best suits your requirements.
Request access to the specifications and pricing models for your chosen lot by contacting our customer service centre.
Specifications and pricing model information is official-sensitive and includes a disclaimer for conditions of use.
You can use our eSourcing tool to run your competition or award without competition. If this is your first time using the eSourcing suite, you will need to register an account.
If you have already registered, you can log into your eSourcing account.
You should check your own internal policies and processes to make sure they follow your standard operating procedures.
Award with competition
To award a call-off contract through award with competition you should:
Award without competition
To award a call-off contract through award without competition you should:
Expires: 04/03/2030
Expires: 04/03/2030
Expires: 04/03/2030
Expires: 04/03/2030
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Crown Commercial Service (CCS) became Government Commercial Agency (GCA) on 1 April 2026. Documents published before this date may still refer to CCS. All contract documents remain valid for existing and new contracts, and there are no changes to how you work with us.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are GCA’s standard commercial terms. They govern the supplier’s relationship with GCA and every customer who has a call-off contract.
RM6346 Joint schedule 1: definitions v1 Essential
Read only
This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.
RM6346 Joint schedule 2: variation form v1 Essential
If you use this document, you must complete the relevant sections
Explains the format for formally documenting any contract changes you may need.
RM6346 Joint schedule 3: insurance requirements v1 Essential
Read only
An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.
RM6346 Joint schedule 4: commercially sensitive information v1 Essential
If you use this document, you must complete the relevant sections
You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.
RM6346 Joint schedule 6: key subcontractors v1 Optional
Read only
You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.
RM6346 Joint schedule 7: financial difficulties v1 Optional
If you use this document, you must complete the relevant sections
If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.
RM6346 Joint schedule 8: guarantee v1 Optional
If you use this document, you must complete the relevant sections
You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.
RM6346 Joint schedule 9: rectification plan Essential
Read only
This is a step-by-step plan for the supplier to fix a problem if their work is not good enough.
RM6346 Joint schedule 10: processing data v1 Essential
If you use this document, you must complete the relevant sections
A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.
RM6346 Joint schedule 5: sustainability v1 Essential
Read only
This is a core schedule that sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM6346 Call off schedule 1: intellectual property rights v1 Essential
Read only
Information about the call-off contract you need from the supplier so that you can meet your public accountability and transparency requirements. If needed, you can complete Annex A: List of transparency reports which is in this document.
RM6346 Call-off schedule 2: staff transfer v1 Essential
Read only
To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.
RM6346 Call-off schedule 3: continuous improvement v1 Essential
Read only
If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.
RM6346 Call-off schedule 4: call-off tender v1 Optional
Read only
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
RM6346 Call-off schedule 5: pricing details v1 Optional
Read only
This schedule should be used to show more detailed pricing information as well as the pricing in the order form.
RM6346 Call-off schedule 7: key supplier staff v1 Optional
Read only
This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.
RM6346 Call-off schedule 8: business continuity and disaster recovery v1 Optional
Read only
What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if call-off contracts will be critical for the customer’s organisation or it would be difficult to replace the supplier if things go wrong.
RM6346 Call-off schedule 6: ICT services v1 Optional
Read only
Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.
RM6346 Call-off schedule 9A security: short form v1 Optional
Read only
What the supplier must do to make sure that customer data and deliverables are kept secure.
RM6346 Call of schedule 10: exit management Optional
Read only
This schedule lists out the plan for handing over the work when the contract ends.
RM6346 Call-off schedule 12: clustering v1 Optional
Read only
What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.
RM6346 Call-off schedule 14: performance levels v1 Optional
Read only
The standards of service required by the customer and what happens when these are not met.
RM6346 Call-off schedule 15: call-off contract management v1 Optional
Read only
How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.
RM6346 Call-off schedule 18: background checks v1 Optional
Read only
This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.
RM6346 Call of schedule 20: specification Optional
Read only
This schedule provides a detailed list of exactly what the buyer wants to buy.
RM6346 Call-off schedule 21: Northern Ireland Law v1 Optional
Read only
Switches the interpretation of the call-off contract to Northern Ireland law.
RM6346 Call-off schedule 23: HMRC terms v1 Optional
Read only
For HMRC customers only. Any additional terms needed by HMRC.
RM6346 Call-off schedule 25: additional sustainability requirements v1 Optional
Read only
To ensure transparency, fairness, non-discrimination and equal treatment in relation to the buyer’s procurement process.
Framework schedules are used by GCA to set up the agreement with suppliers.
RM6346 Framework schedule 1: specification v1 Essential
Read only
What we expect the supplier to provide to customers.
RM6346 Framework schedule 2: framework tender v1 Essential
If you use this document, you must complete the relevant sections
How the supplier proposes to meet the specification requirements.
RM6346 Framework schedule 3: framework prices v1 Essential
If you use this document, you must complete the relevant sections
Maximum rates the supplier can charge for services under the framework contract.
RM6346 Framework schedule 4: framework management v1 Essential
If you use this document, you must complete the relevant sections
Describes how we work with the supplier to manage the framework contract.
RM6346 Framework schedule 5: management Charges and Information v1. Essential
If you use this document, you must complete the relevant sections
Describes the management charges and information process and charges between us and the suppliers at framework contract level.
RM6346 Framework schedule 6: order form template v1 Essential
If you use this document, you must complete the relevant sections
If you already completed the order form in the call-off order form section, you won’t need to complete this document, because they are the same.
RM6346 Framework schedule 7: call-off award procedure v1 Essential
If you use this document, you must complete the relevant sections
The process a customer must follow to award a call-off contract, which needs to be clearly stated in your competition documents.
RM6346 Framework schedule 8: self audit certificate v1 Essential
If you use this document, you must complete the relevant sections
We require suppliers to provide a self audit certificate following an annual self audit to verify their accounts.
RM6346 Framework schedule 9: cyber essentials scheme v1. Essential
Read only
What the supplier has to do to to maintain cyber security accreditation.