Technology Services 4

Helps public sector buyers buy technology services in a flexible way. This includes technology and digital strategy, service design, end user device support, IT infrastructure, application development, data and transformation.

Agreement number: RM6190

Start date: 12/12/2025

End date: 11/06/2028

Regulation: PA2023

Agreement type: Open Framework

Available for: central government charities education health local authority blue light (police, fire, ambulance, search and rescue) devolved administrations

at a glance
products and suppliers
documents

At a glance

Description

We want to provide you with a simple and flexible route to market for all your technology service needs. You can access a wide range of services and high quality suppliers.

Suppliers range from large system integrators (SIs) to small and medium sized enterprises (SMEs).

This agreement provides the same range of services as our previous Technical Services 3 agreement. It has been updated to include artificial intelligence (AI) and automation as ancillary services.

Services include:

provision and management of IT service desk
end user device support
network support
asset management and disposal
application development and management
data management services
IT infrastructure support (for example, server and storage hardware)
service strategy services
design and transition services
large scale digital transformations

Technology Services 4 will run for 8 years. As an open framework, it will reopen before the end of year 3 and 5.

Benefits

Technology Services 4 offers several benefits compared to the previous framework.

Benefits include:

contract terms which support different commercial needs
increased flexibility
improved lot structure for faster buying
simpler ways to buy
improved transparency and governance
no maximum call off terms

Carbon Reduction

All suppliers have committed to comply with Procurement Policy Note 006, 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

When you can't use this agreement

Products and services that are out of scope include, but are not limited to:

IT hardware purchasing
telephony, mobile voice and data services
managed print
physical data centre premises
wide area network provisioning and connectivity

Technology Services 4 is not a route to market for contingent labour (contractors or interim staff), management consultancy or resource augmentation.

To access management consultancy services, including business, strategy and policy and finance consultancy you will need to use Management Consultancy Framework Four (MCF4).

For individual DDaT specialists with identified, fixed deliverables or specific pieces of work use Digital Specialists and Programmes lot 2.

For digital capability based services for the public health and social care sectors use Digital Capability for Health 2.

To provide independent quality assurance and testing (QAT) of a designed solution use Quality Assurance and Testing for IT Systems 2.

For an independent health check of IT systems use Cyber Security Services 3.

How to buy

Buyer guidance

We have created a buyer guide and frequently asked questions (FAQ) document to help you with your buying. These documents answer common questions and explain how to use the agreement.

You can find them in the documents tab.

Pre-market engagement

Pre-market engagement is an essential step in any procurement process. We recommend allowing enough time to complete this step.

Our guidance explains how to run pre-market engagement. It will help you to choose the best route to market, refine your requirement and raise suppliers awareness and interest.

There are two routes to market under this agreement:

competitive selection process
award without competition

Competitive selection process

If you plan to run a procurement using the competitive selection process, you should first read the buyer guide.

You can use our eSourcing tool to run your competitive selection process. If this is your first time using the eSourcing suite, you will need to register an account.

If you already have an account, you can sign in to your eSourcing account.

To run a competitive selection process you need to:

Identify your needs and prepare a detailed specification. Make sure it includes the services you need and timescales.
Identify procurement strategy and the lot needed.
Finalise your needs. Make sure your exact needs are clearly described in your tender documents so suppliers can accurately bid.
Complete competitive selection process documents such as the invitation to tender (ITT), assessment criteria and draft order form.
Issue the tender and invite all suppliers on the relevant lot to bid.
Assess all suppliers equally and fairly.

Matrix lots can be used to procure from two lots under a single competitive selection process. This allows you to buy across multiple service areas in a single contract, reducing time and cost.Guidance on how to use matrix lots can be found in the buyer guide.

Award without competition

Award without competition is available for the following lots:

Lot 1: Technology and Digital Consultancy Services
Lot 2: Transition and SIAM
Lot 3 and 3a: End User
Lot 4 and 4a: Infrastructure Management Services
Lot 5 and 5a: Application and Data Management Services

This route is suitable for straightforward, low- value needs where no additional benefit would be gained from a competitive selection process.

The supplier catalogue items can be found in the government eMarketplace Note: if you currently use Basware you should already be able to access the government eMarketplace.

To award without competition under this agreement you should:

Identify your needs.
Review the catalogue items. Suppliers will publish their available catalogue items in the government eMarketplace catalogue.
View the catalogue items. use the filters to view the catalogue items available for the lot and service line which meets your needs.
Check whether any supplier is excluded or excludable under the Procurement Act 2023 and exclude them where required.
Apply the award without competition objective mechanism and select the supplier.
Place order by completing the order form.

For more details, read the buyer guide.

Products and suppliers

Lot 1 Technology and Digital Consultancy Services

Suppliers in this lot provide a range of technology and digital consultancy services strategy. From enterprise architecture design, to end user service design this lot covers a range of consultancy services to help you develop a forward looking strategy.

Expires: 11/06/2028

163 suppliers

Lot 2 Transition and Service Integration and Management (SIAM)

Suppliers provide a range of services to deliver technology service transition and SIAM to the Buyer either as an end to end managed service, stand-alone services or professional services.

Expires: 11/06/2028

120 suppliers

Lot 3 End User Services

Suppliers provide a range of services to deliver end user support and end user computing and device management to the Buyer, either as an end to end managed service, stand-alone services or professional services.

Expires: 11/06/2028

93 suppliers

Lot 3a End User Services (lower value and complexity)

Expires: 11/06/2028

174 suppliers

Lot 4 Infrastructure Management

Expires: 11/06/2028

92 suppliers

Lot 4a Infrastructure Management (lower value and complexity)

Expires: 11/06/2028

174 suppliers

Lot 5 Application and Data Management

Expires: 11/06/2028

103 suppliers

Lot 5a Application and Data Management (lower value and complexity)

Expires: 11/06/2028

200 suppliers

Lot 6 Major Technology Services Transformation Programmes

Expires: 11/06/2028

67 suppliers

Documents

Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.

You might not need all the contractual documents to buy the products or services from this agreement.

Buyer guides

Before buying from this agreement you should read the buyer guide and how to use contractual documents.

The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.

This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.

RM6190 Buyer guide

RM6190 Contract documents guidance

eSourcing Guidance – Creating ITT’s for Matrix lots

RM6190 Framework award form V1.2

RM6190 Frequently asked questions

RM6190 Digital platform supplier guidance: publishing catalogue items

RM6190 Tech Services 4 UK 7: awarded supplier and tender list

Core terms and conditions

The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.

The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.

RM6190 General terms v1.1

Joint schedules

RM6190 Joint schedule 1: definitions V1.1 Essential

Read only

This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.

RM6190 Joint schedule 2: variation form V1.0 Essential

Read only

Explains the format for formally documenting any contract changes you may need.

RM6190 Joint schedule 3: insurance requirements V1.1 Essential

Read only

An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.

RM6190 Joint schedule 4: commercially sensitive information V1.0 Essential

Read only

You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.

RM6190 Joint schedule 5: sustainability V1.0 Essential

Read only

This is a core schedule that sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.

RM6190 Joint schedule 6: key subcontractors V1.0 Essential

Read only

You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.

RM6190 Joint schedule 7: financial difficulties V1.2 Essential

Read only

If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.

RM6190 Joint schedule 8: guarantee V1.1 Optional

Read only

You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.

RM6190 Joint schedule 9: rectification plan V1.0 Essential

Read only

A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.

RM6190 Joint schedule 10: processing date V1.1 Essential

Read only

This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default.

Call-off schedules

Call-off schedules are used when suppliers sell their goods or services to customers.

You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.

RM6190 Call-off schedule 1: intellectual property rights v1.1 Essential

Read only

This schedule describes different Intellectual Property Right options for customers.

RM6190 Call-off schedule 2: staff transfer V1.1 Essential

Read only

To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.

RM6190 Call-off schedule 3: continuous improvement V1.0 Essential

Read only

If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.

RM6190 Call-off schedule 4: call-off tender V1.0 Essential

Read only

Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.

RM6190 Call-off schedule 5: pricing details V1.0 Optional

Read only

This schedule should be used to show more detailed pricing information as well as the pricing in the order form.

RM6190 Call-off Schedule 6: ICT services V1.1 Optional

Read only

Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.

RM6190 Call-off schedule 7: key supplier staff V1.0 Optional

Read only

This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.

RM6190 Call-off schedule 8: business continuity and disaster recovery V1.0 Optional

Read only

What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if: call-off contracts will be critical for the customer’s organisation it would be difficult to replace the supplier if things go wrong.

RM6190 Call-off schedule 9A: security V1.0 Optional

Read only